Yesterday there was an incident affecting the nightly downloads for your chapter. Proteon notified GOC and they fixed the issue the same day. Your nightly download is running normally again. For further incident details please contact your GOC Chapter staff partner.
- 29 January 2015
As you are aware, PMI released their update to the CRS at the beginning of the year. As with any significant update of a major system there have been challenges during the break-in period. Proteon has been working daily with the GOC to help them resolve the issues surrounding this release. The following is a run-down of the situation so far:
For Approximately three weeks from 1/1/2015 there was no membership data available whlie PMI GOC performed upgrades and testing. However, we at Proteon worked every day to make certain that the current members files were accessible and normal chapter business could be performed.
Beginning 1/20/2015 PMI GOC announced that chapter information was current in CRS. However, since 1/20/2015 some chapters experienced data consistency issues. Proteon has been documenting these problems and maintiaining constant contact with PMI GOC regarding ongoing issues and are creating work around solutions so our partner chapters can conduct business.
Some of the major issues we have noticed:
1. Single Sign On can be inconsistent. In some instances chapter members become logged into PMI.org, but not to the chapter thereby affecting member discounts. This is an intermittent issue that may affect a chapter member one day and not the next.
2. Data coming down nightly may be inconsistant and in some instances may not reflect accurate membership information. Specifically we have noticed that in some cases member expiration dates may not be correct.
3, Due to invalid characters in some fields, some chapters are still unable to perform nightly downloads of member information. We have been working with PMI to cleanse and further scrub the fields. We are also modifying the ProDEP code to allow for the new invalid characters. We expect to have this patch in production early next week.
Proteon is working diligently and daily to mitigate these issues for our partner chapters. One solution is that we do have the ability to turn off Single Sign On for the chapters and revert to using the local log in. There are challenges with this solution as it would require the members to use the alternative login process but it would allow chapters to consistently conduct business on a day-to-day basis. If you would like to discuss the option of turning of Single Sign On, please submit a ticket to Proteon Helpdesk.
For those chapters which continue to experience inconsistent and flawed data, we are continueing to advise PMI GOC of these issues. We ask that all of our partner chapters continue to advise us of any issues and inconsistenties that are experienced so we can continue to track and report these problems.
You have been fantastic partners through this tough and unexpected change with the CRS. Your professionalism and cooperation has already proven invaluable in providing the necessary information to help GOC narrow down the issues and fix them. Without your help I am sure this challenge would have lasted much longer. This just another example that the idea co-operative of chapters banding together for shared success is working beyond our expectations
- 12 January 2015
Proteon has received information from the PMI GOC regardng the implementation of Customer Relationship Management system that has affected CRS Reports and data. As Proteon receives information, we will continue to communicate it on our website and through email notifications. Once the PMI System Update does go live, there may be issues during the break-in period. If you do notice any issues, please notify us at Proteon Helpdesk so that may pass that information to PMI GOC.
PMI System Update Impacts CRS through 20 January
This is an update to the notification sent on 23 December regarding an upgrade to PMI systems that affected CRS reports and data. This upgrade included implementation of the new CRM (Customer Relationship Management) system that marks a significant phase of the broader Enterprise Resource Planning (ERP) program at PMI. This latest release and integration centralizes stakeholder information and provides a more robust profile of PMI customers — so we, PMI and Chapters are in a better position to serve members to create and maintain lasting, meaningful relationships. If you would like to learn more about the ERP program at PMI please go to Community Leadership Site to view the Technology as a Value Enablerpresentations.
During this time, the ability to pull data through the Web Service (API) may not be available as has been reported by some chapters. Pulling this data may result in blank data files. We are sorry that this was not communicated in the original notification as that was an error on our part.
Based on report testing, PMI determined the reports will not be ready by Monday, 12 January 2015. The system will be available with current chapter information on Tuesday, 20 January 2015 following additional system testing.
The Chapter Development department appreciates your patience and understanding as we work towards improving CRS based on your feedback. We will continue to communicate with you throughout this process and send you updates through the online discussion group and direct emails.
To summarize key dates regarding data:
31 December 2014- Last day of current chapter Information in CRS; no DEP files/data
31 December – 10 January - PMI CRM System upgrades and testing
20 January 2015 – Chapter Information current in CRS
- 04 January 2015
You may have noticed that the nightly member update from pmi.org is not completing correctly for your chapter. There is currently an issue regararding the data from PMI.org which is not accurately reflecting the membership of the chapter.
The impact of this issue was that registered members of the chapter were not able to login for two days. Proteon worked hard over the weekend to allow all current chapter members to login so they can register for events and still get their membership discounts.
A secondary and minor impact to this issue is that new members will not be reflected on the site. As a workaround, you can create a single-use discount code to give to new members until the data feed is fixed.
DO NOT MANUALLY SYNCHRONIZE PRODEP ON THE WEBSITE as this will only pull the bad data from PMI.org and will again block member login. If this does happen, please notify the Proteon Team so we can unblock the member records again.
The Proteon Team has notified PMI GOC and we are working on a resolution to this issue. We expect resolution within the next few business days. Once the issue is fully resolved we will make a formal announcement.
If you have any further questions regarding this issue, please do not hesitate to contact us at Proteon Helpdesk.
The Proteon Support Team
- 03 January 2015
For our Partners who are using the Zimbra email platform, the current Zimbra 6.0 email platform is nearing end of life. As a result we are migrating the chapters to the new Zimbra 8.0 platform.
The new Zimbra 8.0 platform (pictured at the right) is the current state of the art. However, since it is only an upgrade everything will work the same. Here are some talking points to share with your team:
This is a Zimbra 6.0 to Zimbra 8.0 upgrade so very little will change except the newer look and feel. The major upgrade is stability and usability.
- All of your email message will migrate.
- All of your briefcase document will migrate.
- All of your folders will migrate.
- All of your calendar entries will migrate.
- All of the messages in you 'sent' folder will migrate.
- Your password will migrate
- All of your mobile phone connections will still work
- All of your tablet connections will still work
- All of your email application connections will still work.
- There will be no downtime or bounced messages however it might take over 24 hours for all the old message to migrate.
When you first login you should doublecheck your preference settings and shared briefcase settings to make sure everything transferred correctly. While we have created a reliable process to migrate everything it is always good to verify.
If you log in to your email and notice the new blue look, it means your chapter has been migrated. The older version has a tan interface. The Proteon Team has been hard at work to make the migration as seemless as possible with as little end user impact as possible. However, we are aware that there may be questions. Please feel free to submit a ticket at Proteon Helpdesk with any questions you may have before or after the migration.